Refund and Returns Policy

Overview

We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, you’ll also need to provide your order number and email address as proof of purchase.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

How do I return my order?

You can contact us with your order number, and reason for returning. We will then email you a returns authorization code and the specific return address for your goods that need to be returned to. You are responsible for getting the goods back to us, so please retain your proof of postage. If you are returning goods weighing more than 2kg, we suggest using a courier such as Evri or Collect+ as they are cheaper than Royal Mail.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

What is your cancellation policy?

If an order is cancelled before dispatch you will receive a full refund.
If an order is cancelled whilst, in transit, we can’t guarantee that we will be able to stop the delivery. Should we be able to cancel the order and stop the delivery we will reimburse you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered for the items purchased).